kokpar
Total: $0.00
kokpar
Total: $0.00

Refund Policy

Thank you for shopping at kokpar.online. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Returns

You have 30 days from the date of receiving your order to request a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Certain items, such as perishable goods, personal care items, or customized products, may not be eligible for return. Please contact us if you are unsure about the return eligibility of your item.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Please note that:

  • Shipping costs are non-refundable. If you receive a refund, the original shipping charges will be deducted from your refund.
  • For partial refunds, items that are returned in a used or damaged condition may be subject to deductions.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email] within 30 days of receiving your order. We will provide instructions for returning the defective product and sending a replacement.

4. Non-Refundable Items

The following items cannot be refunded:

  • Gift cards
  • Sale items (items marked as final sale)

5. Late or Missing Refunds

If you haven’t received a refund after the specified processing time, please:

  1. Check your bank account or payment method again.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

6. Shipping for Returns

To return your product, you will be responsible for paying for your own shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.